Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the StrataYourself website, platform, software, tools and related services (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

1. About Us

In these Terms:

“we”, “us” and “our” means StrataYourself.
“you” and “your” means the person or entity accessing or using the Platform.
If you use the Platform on behalf of an owners corporation, body corporate, strata committee, company title building, community association, building management committee or other entity, you represent that you are authorised to bind that entity to these Terms.

Business details:
Business name: StrataYourself
ABN: 21659964057
Contact email: stratayourself@gmail.com

2. Acceptance of Terms

By creating an account, subscribing, accessing or using any part of the Platform, you confirm that:

a. you are at least 18 years old;
b. you have legal capacity to enter into these Terms;
c. all information you provide is true, accurate and current;
d. you will use the Platform only for lawful purposes; and
e. where you act for a strata scheme, owners corporation, body corporate or other entity, you are properly authorised to do so.

3. Nature of the Service

The Platform is a software and information tool designed to assist with self-management of strata and similar schemes.

The Platform may include features such as:

• strata rolls and owner records;
• committee and user role management;
• levy tracking and financial records;
• notices, posts, group chat and communications;
• meeting scheduling and minute recording tools;
• common facility booking tools; and
• AI-powered chatbot support for strata-related questions.

The Platform is intended to assist administration and organisation. It does not itself act as your strata manager, legal adviser, accountant, auditor, licensed managing agent, insurer, or compliance certifier.

4. No Legal, Financial or Professional Advice

Any content, templates, chatbot outputs, guides, suggested wording, reminders or other material made available through the Platform is provided for general informational purposes only.

You acknowledge and agree that:

a. the Platform does not provide legal advice, financial advice, taxation advice, accounting advice, insurance advice or professional strata management advice;
b. AI-generated responses may be incomplete, inaccurate, outdated or unsuitable for your circumstances;
c. strata laws differ between Australian states and territories and may change from time to time;
d. you are solely responsible for verifying the accuracy, appropriateness and legal effect of any content or output before relying on it; and
e. for important, complex, disputed or compliance-sensitive matters, you should obtain advice from an appropriately qualified professional.

You must not rely solely on the Platform or AI chatbot for decisions involving litigation, tribunal proceedings, levy recovery, by-law enforcement, insurance claims, workplace safety, building defects, statutory compliance, or any matter carrying material legal or financial risk.

5. Eligibility and Account Registration

To use certain features, you may need to create an account.

You must:

a. provide accurate and complete registration information;
b. keep your login details secure and confidential;
c. promptly update your details if they change; and
d. notify us immediately if you suspect unauthorised access to your account.

You are responsible for all activities occurring under your account, whether or not authorised by you, unless caused by our proven breach of security obligations.

We may refuse registration, suspend accounts, or require identity or authority verification where reasonably necessary.

6. Authority to Act for a Scheme

If you create or use an account for a strata scheme or similar property governance entity, you warrant that you have the necessary authority to:

a. upload scheme information;
b. invite other users;
c. manage permissions;
d. create and distribute records or communications;
e. enter payment arrangements; and
f. accept these Terms on behalf of that scheme or entity.

You remain solely responsible for ensuring your use of the Platform is authorised under the relevant legislation, by-laws, constitution, committee resolutions, delegated authority or other governance documents applicable to your scheme.

7. Subscription and Paid Services

Some parts of the Platform require a paid subscription.

By subscribing, you agree that:

a. subscription fees are payable in advance at the rates displayed on the Platform at the time of purchase;
b. unless otherwise stated, subscriptions recur automatically on a monthly basis until cancelled;
c. you authorise us and our payment processor to charge the applicable subscription fees and any other authorised amounts using your nominated payment method;
d. fees may change from time to time on prior notice; and
e. continued use after the new pricing takes effect constitutes acceptance of the new pricing.

Unless required by law, all fees are non-refundable once charged.

If your payment fails, we may suspend or restrict access to paid features until payment is successfully processed.

8. Free Trials, Promotions and Credits

We may offer free trials, discounts, promotional pricing, credits or special offers from time to time.

Unless otherwise stated:

a. such offers are limited, revocable and subject to these Terms;
b. we may modify or withdraw an offer at any time;
c. offers cannot be redeemed for cash; and
d. after a free trial ends, the applicable paid subscription may begin automatically unless cancelled before the trial expiry.

9. Cancellation and Termination by You

You may cancel your subscription at any time through your account settings or by contacting us.

Unless otherwise stated:

a. cancellation stops future renewals only;
b. fees already paid for the current billing period are not refundable;
c. you will retain access to paid features until the end of the current paid period, unless your account is terminated for breach; and
d. after cancellation, some data or features may become inaccessible or limited.

You are responsible for exporting any records you wish to retain before cancellation or closure of your account.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable law, where such exclusion, restriction or modification would be unlawful.

To the maximum extent permitted by law, where a statutory guarantee applies and our liability cannot be excluded but can be limited, our liability is limited, at our option, to:

a. re-supplying the relevant services; or
b. paying the cost of having the relevant services supplied again.

11. Your Responsibilities

You are solely responsible for:

a. all data, records, documents, communications and content uploaded, entered, generated or distributed through your account;
b. ensuring your use of the Platform complies with all applicable laws, regulations, by-laws and governance requirements;
c. keeping proper backups and independent records where needed;
d. reviewing all notices, minutes, levy records, communications and AI outputs before relying on them;
e. ensuring users you invite are properly authorised to access the information you share; and
f. maintaining your own device, browser, internet access, email access and cybersecurity protections.

You acknowledge that the Platform is an assistance tool only, and the legal and operational management of your scheme remains your responsibility.

12. Prohibited Conduct

You must not, and must not permit any other person to:

a. use the Platform for any unlawful, fraudulent, misleading or deceptive purpose;
b. upload false, defamatory, abusive, obscene, discriminatory or infringing content;
c. impersonate another person or falsely claim authority;
d. interfere with or disrupt the Platform, servers or networks;
e. attempt to gain unauthorised access to accounts, systems or data;
f. reverse engineer, decompile, disassemble or otherwise attempt to extract source code, except where prohibited from restricting this by law;
g. use automated means, bots, scraping tools or data harvesting techniques without our written consent;
h. transmit malware, ransomware, spyware or other harmful code;
i. use the AI chatbot to generate unlawful, harassing, discriminatory, defamatory or misleading material;
j. use the Platform in a way that breaches privacy, confidentiality, surveillance, anti-spam or data protection laws; or
k. resell, sublicense, commercially exploit or provide bureau-style services using the Platform unless expressly agreed by us in writing.

13. User Content

You retain ownership of content and data you upload or submit to the Platform (“User Content“).

By uploading or submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, store, back up, display and otherwise use that User Content solely to:

a. provide and operate the Platform;
b. maintain security and backups;
c. troubleshoot, improve and support the Platform;
d. comply with legal obligations; and
e. enforce these Terms.

You warrant that:

a. you own or control all necessary rights in the User Content;
b. the User Content does not infringe any third-party rights; and
c. your collection and upload of personal information through the Platform is lawful.

We do not claim ownership of your User Content.

14. Privacy and Personal Information

Your use of the Platform is also governed by our Privacy Policy, which forms part of these Terms.

You acknowledge that the Platform may store or process personal information, including names, contact details, lot details, communications, meeting records, booking information and financial records.

Where you upload or manage personal information of others, you are responsible for ensuring that:

a. you have lawful authority to collect, use and disclose that information;
b. you have provided any required notices; and
c. your use of the Platform complies with the Privacy Act 1988 (Cth) and any other applicable privacy laws.

15. Communications and Electronic Notices

You consent to receiving notices, updates, service messages, invoices, renewals, legal notices and other communications from us electronically, including by email, in-app notification or through the Platform.

You are responsible for ensuring your contact details remain current and that your email system can receive our messages.

A notice sent electronically is taken to be received when it leaves our system, unless proven otherwise.

16. AI Chatbot and Automated Tools

The Platform may include AI-powered tools, including chatbot or automated drafting assistance.

You acknowledge and agree that:

a. AI outputs are generated automatically and may contain inaccuracies, omissions or errors;
b. AI outputs may not reflect the latest legislation, case law, tribunal practice, local by-laws or your scheme’s facts;
c. AI outputs should always be independently reviewed by a qualified human before use or reliance;
d. we do not guarantee the correctness, completeness, legal validity or fitness for purpose of any AI-generated output; and
e. you use AI tools entirely at your own risk.

We may monitor, filter, limit or suspend use of AI features where reasonably necessary for safety, abuse prevention, quality control or legal compliance.

17. Availability of Service

We aim to keep the Platform available and functional, but we do not guarantee uninterrupted or error-free access.

The Platform may occasionally be unavailable due to maintenance, upgrades, technical failures, third-party service outages, internet disruptions, security incidents, or events outside our reasonable control.

We may change, suspend or discontinue any feature at any time, with or without notice, unless otherwise required by law.

18. Third-Party Services

The Platform may integrate with, rely on, or link to third-party services such as payment processors, cloud infrastructure providers, email providers, SMS providers, AI providers or other software tools.

We are not responsible for the acts, omissions, terms, privacy practices, outages or performance of third-party services.

Your use of third-party services may also be subject to separate terms imposed by those providers.

19. Data Storage, Backups and Retention

We may store and back up your data for operational, security and service continuity purposes.

However:

a. you remain responsible for maintaining your own copies of important records;
b. we do not guarantee against data loss, corruption or unauthorised access; and
c. we may delete or de-identify data after account closure, inactivity, non-payment, legal retention expiry or as otherwise permitted by law and our Privacy Policy.

You should export any critical records before cancelling your account or requesting deletion.

20. Security

We take reasonable steps to protect the Platform and data, but no online service is completely secure.

To the maximum extent permitted by law, we do not guarantee that the Platform will be free from cyberattacks, viruses, unauthorised access, data interception, or other security breaches.

You are responsible for maintaining secure passwords, access controls and device security.

21. Intellectual Property

All intellectual property rights in the Platform, including software, designs, layouts, logos, graphics, text, databases, workflows, templates and features, are owned by or licensed to us.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your valid subscription or permitted use, solely for your internal lawful purposes and in accordance with these Terms.

You must not copy, reproduce, modify, distribute, sell, lease, license, publish or exploit any part of the Platform except as expressly permitted by law or with our prior written consent.

22. Feedback

If you provide suggestions, ideas, feedback or improvement requests, you agree that we may use, modify and implement them without restriction or obligation to compensate you.

23. Suspension and Termination by Us

We may suspend, restrict or terminate your access immediately if:

a. you breach these Terms;
b. your payment is overdue;
c. we reasonably suspect fraud, misuse, unlawful conduct or security risk;
d. we are required to do so by law; or
e. continued access may expose us, other users or third parties to risk.

Where practical, we will try to give notice, but we are not required to do so in urgent situations.

Termination does not affect any accrued rights, payment obligations, indemnities or clauses intended to survive termination.

24. Liability Disclaimer

To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis.

We do not warrant that:

a. the Platform will be uninterrupted, secure or error-free;
b. any information or AI output will be accurate, complete or current;
c. the Platform will meet your particular needs;
d. the Platform will ensure legal compliance for your scheme; or
e. data loss, delays or incompatibility will never occur.

You acknowledge that self-management of a strata scheme involves legal, financial, governance and operational risks, and that you remain solely responsible for decisions made using the Platform.

25. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary or punitive loss or damage, including loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, business interruption, or legal exposure arising from or connected with:

a. your use of or inability to use the Platform;
b. reliance on AI or informational content;
c. actions or omissions of owners, residents, committee members, contractors or third parties;
d. incorrect scheme setup, data entry errors or governance failures;
e. third-party service outages or failures; or
f. unauthorised access or cyber incidents not caused by our proven breach of law.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or in connection with the Platform is limited to the total amount actually paid by you to us for the Platform in the 12 months immediately preceding the event giving rise to the claim.

26. Indemnity

You indemnify us, our officers, employees, contractors and related entities against any claim, loss, damage, liability, cost or expense (including reasonable legal costs) arising out of or in connection with:

a. your breach of these Terms;
b. your misuse of the Platform;
c. your User Content;
d. your reliance on AI outputs without independent review;
e. your breach of any law, privacy obligation, by-law or third-party right; or
f. your lack of authority to act on behalf of a scheme or other entity.

This indemnity applies except to the extent caused by our fraud, wilful misconduct, or liability that cannot be excluded by law.

27. Compliance with Laws

You are responsible for ensuring your use of the Platform complies with all applicable laws, including laws relating to strata and community titles, body corporate administration, privacy and data protection, electronic transactions, defamation, anti-discrimination, surveillance and recording, spam and direct marketing, taxation and financial record-keeping, and consumer law.

We do not warrant that the Platform satisfies every legal requirement applicable to your scheme, state or territory.

28. Record Accuracy and Official Records

The Platform may help you organise records, but you remain solely responsible for ensuring the accuracy, validity, retention and legal sufficiency of all scheme records, notices, minutes, financial entries, roll information, levy records, budgets, resolutions and correspondence.

If legislation or a tribunal requires a specific format, notice period, method of service, content or process, it is your responsibility to comply.

29. Beta Features

From time to time we may release beta, trial, experimental or pre-release features.

These may be incomplete, unstable, changed or withdrawn without notice. Beta features are provided on an as-is basis and may be subject to additional terms.

30. Force Majeure

We are not liable for any delay, interruption or failure to perform due to events outside our reasonable control, including natural disasters, power outages, internet failures, cyberattacks, labour disputes, war, government action, pandemics or third-party provider outages.

31. Changes to These Terms

We may update these Terms from time to time.

Your continued use of the Platform after the updated Terms take effect constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Platform and cancel your subscription.

32. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, unless otherwise required by applicable consumer law.

You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts hearing appeals from them.

33. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be read down to the extent necessary, or severed if required, and the remaining provisions will continue in full force and effect.

34. Waiver

A failure or delay by us to exercise a right under these Terms does not waive that right.

35. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies or service terms expressly incorporated by reference, form the entire agreement between you and us in relation to the Platform and supersede prior discussions or understandings relating to that subject matter.

36. Contact Us

For questions about these Terms, please contact:

StrataYourself
Email: stratayourself@gmail.com
Website: stratayourself.com.au