Privacy Policy

This Privacy Policy explains how StrataYourself (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you access or use our website, software, platform, tools and related services (collectively, the “Platform“).

By using our Platform, you agree to the collection, use and disclosure of personal information in accordance with this Privacy Policy.

1. Who We Are

StrataYourself is an online platform designed to help owners and committee members self-manage strata schemes in Australia, including tools for records, communication, meetings, financial administration, facility bookings and AI-assisted support.

Business details:
Business name: StrataYourself
ABN: 21659964057
Email: stratayourself@gmail.com
Website: stratayourself.com.au

2. The Information We Collect

We may collect personal information that is reasonably necessary for our functions and activities, including:

a. Identity and contact information
Name, email address, phone number, mailing address, lot number, unit details, committee role, and login credentials.

b. Account and scheme information
Information you provide when creating an account, setting up a strata scheme, inviting users, assigning roles, recording ownership or committee details, and managing notices, meetings, levies or bookings.

c. Financial and billing information
Subscription details, billing address, payment status, transaction history and limited payment-related information. Payment card details are generally handled by our third-party payment provider and not stored by us in full.

d. Communications and user content
Messages, group posts, notice board content, chat content, meeting records, uploaded documents, financial entries, facility booking information, and support enquiries submitted through the Platform.

e. AI chatbot inputs and outputs
Questions submitted to our AI chatbot, related prompts, uploaded context where applicable, and generated responses.

f. Technical and usage information
IP address, browser type, device information, operating system, referring pages, pages viewed, access times, login activity, and how you interact with the Platform.

g. Cookies and analytics data
Information collected through cookies, pixels, tags and similar technologies to help the website function properly, remember preferences, understand usage and improve performance.

3. How We Collect Information

We may collect personal information:

a. directly from you when you register, subscribe, contact us or use the Platform;
b. when you create, upload or enter information into the Platform;
c. when you invite other users or add information relating to owners, residents, committee members or service providers;
d. automatically through website usage, cookies and analytics tools; and
e. from third-party service providers involved in payments, hosting, analytics, security or communications.

4. Why We Collect, Use and Hold Information

We may collect, hold, use and disclose personal information for purposes including:

a. providing access to the Platform and its features;
b. creating and managing user accounts;
c. setting up and administering strata scheme records and user permissions;
d. sending notices, updates, meeting information, reminders and service communications;
e. processing subscriptions, billing and payments;
f. operating chats, notice boards, meeting tools, facility bookings and financial tools;
g. generating AI-assisted responses and improving AI-related functionality;
h. responding to enquiries and providing customer support;
i. improving the performance, usability and security of the Platform;
j. detecting, investigating and preventing fraud, misuse or security incidents;
k. complying with legal and regulatory obligations; and
l. enforcing our Terms and protecting our rights, users and business.

5. AI Chatbot and Sensitive Use Warning

Our Platform may include AI-assisted tools and chatbot features. Information you submit to the AI chatbot may be processed to generate a response and to support service functionality, safety, debugging and quality improvement.

You should avoid entering highly sensitive personal information into the AI chatbot unless it is reasonably necessary. You are responsible for reviewing any AI-generated output before relying on it.

We recommend that users do not submit unnecessary health information, government identifiers, banking details, or other highly sensitive information into free-text fields unless required for a legitimate operational purpose.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

a. enable core website and login functionality;
b. remember user preferences and sessions;
c. understand website traffic and usage patterns;
d. improve performance and user experience; and
e. support security and fraud prevention.

You can usually control cookies through your browser settings. However, disabling cookies may affect some website functionality.

7. When We May Disclose Personal Information

We may disclose personal information to:

a. our employees, contractors and related service providers who need the information to operate the Platform;
b. third-party suppliers providing hosting, data storage, analytics, email, messaging, payment processing, customer support, security or technical infrastructure;
c. AI and automation service providers used to support chatbot or smart-assistance functions;
d. other users within a strata scheme where the Platform is designed to display relevant scheme information, communications, meeting records, notices or permissions-based data;
e. professional advisers such as lawyers, accountants or auditors where reasonably required; and
f. regulators, law enforcement agencies, courts, tribunals or government bodies where required or authorised by law.

We do not sell personal information to third parties.

8. Disclosure Within a Strata Scheme

Because the Platform is designed for strata and body corporate administration, certain information may be visible to authorised users within the same scheme depending on roles, permissions and the nature of the feature being used.

For example, committee members, owners or authorised participants may be able to view notices, posts, meeting records, levy-related entries, booking records, ownership details or contact information where relevant to the operation of the scheme.

You are responsible for ensuring that any personal information you upload into the Platform is lawfully collected and appropriately shared within your scheme.

9. Overseas Disclosure

Some of our third-party service providers, including cloud, analytics, email or AI providers, may store or process personal information outside Australia.

Where this occurs, we will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy law, subject to any exceptions permitted by law.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, password protection, encrypted connections, secure hosting arrangements and internal security practices.

However, no online platform or transmission method is completely secure. You acknowledge that we cannot guarantee absolute security.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform, meet legal obligations, resolve disputes, enforce agreements and maintain business records.

We may delete, de-identify or anonymise information when it is no longer reasonably required, subject to legal or operational retention requirements.

You should keep your own copies of important records before closing your account or requesting deletion.

12. Access and Correction

You may request access to personal information we hold about you, and you may request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.

We may need to verify your identity before processing a request. In some cases, the law may permit us to refuse access or correction, in which case we will explain the reason if required.

13. Marketing Communications

We may send you service-related communications such as account notices, billing updates, system alerts and important operational messages.

We may also send marketing or promotional communications where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

14. Third-Party Links and Services

Our website or Platform may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, content or security of those third parties.

You should review their privacy policies separately before providing personal information to them.

15. Children’s Privacy

Our Platform is intended for adults involved in property, strata or body corporate administration. We do not knowingly collect personal information directly from children as primary users of the service.

16. Your Responsibilities

If you use the Platform to upload or manage personal information about other people, including owners, occupiers, committee members, contractors or residents, you are responsible for ensuring that:

a. you have lawful authority to collect and use that information;
b. you provide any notices required by law;
c. the information is accurate and up to date as far as reasonably practicable; and
d. your use of the Platform complies with applicable privacy and related laws.

17. Privacy Complaints

If you believe we have handled your personal information in a way that breaches applicable privacy law, please contact us first with details of your complaint.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on our website with a revised “Last Updated” date. Your continued use of the Platform after an update is published will be treated as acceptance of the updated Privacy Policy.

19. Contact Us

If you have questions, requests or complaints about this Privacy Policy or our privacy practices, please contact:

StrataYourself
Email: stratayourself@gmail.com
Website: stratayourself.com.au